The Book Fiend Info Center

Being successful is almost everyone’s dreams this day and being successful in E-Bay could be a reality once you set your heart into it. Like in any other business, patience and perseverance in the world of E-Bay are factors needed to ensure that you are going to be successful here.

Aside from those virtues, a lot of strategic planning is needed to ensure one’s success in E-Bay. The first thing that you could do is to mark your territory. This means that you should be able to determine on what kind of specialization you would like. For example, your area of specialization is books therefore you should focus yourself first in establishing a name in the books category before eventually branching out your items. This would help you in establishing a name through categories thus forming a solid foundation for your business. In terms of products, remember that a wide margin market is important therefore products should not be too expensive. Products that are easy to dispose of as well as in demand are great investments for people that are planning to be successful in the world of E-Bay.

Customer service also plays an important part in being a successful seller on E-Bay. This is because customers always know if you are the type of seller that prioritizes the needs of their customers. If the first transaction with a seller made an impact to them then the tendency of customers is to buy and purchase again. Aside from that, customers that are truly satisfied with a transaction made from a specific seller would be able to recommend the products as well as the services to other potential customers without paying anything to the customer. This is a good way to expand your horizons as a seller which could have a great impact to customers. As a seller, you should always seek feedback regarding the transaction that they made with you as well as the state of the product. This is important because customers would feel that they are very important in your line of business. It is important to have more positive feedbacks in E-Bay because most customers would rely on a seller because of their good reputation on the web.

Last but not the least, always hold honest transactions so that people would learn to trust you and in return, you would be able to maximize the benefits of E-Bay.

David Riewe is a Publisher and Online Marketer. Visit his eBay Blog to Discover 101 Ebay Auction Tips in this FREE ebook www.push-button-online-income.com/ebayblog

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eBay has quite an intricate and long-winded dispute resolution procedure. In this email, I’ll try to break each step down for you, so you can see what’s involved and how long it takes.

As an example, let’s go through what you would do if you paid for an item but didn’t receive it from the seller.

Before you open a dispute: Give the seller a chance to send the item before you get ahead of yourself and open a dispute. If you’re concerned about how long the item is taking to arrive, the first thing you should do is send a polite email to the seller saying that you haven’t received it and asking whether they have posted it. You should also check your own email address in eBay’s options, to make sure that the seller can reply to you. As a last resort before opening a dispute, you should try to call the seller on the number eBay has for them. You might have to pay long-distance charges for the call, but that’s better than dragging the auction through mediation for months.

Step 1 – You open an Item Not Received dispute: You can do this here: http://feedback.ebay.com/ws/eBayISAPI.dll?InrCreateDispute.

All you need to do is enter the item number and say that you did not receive the item.

Step 2 – eBay contacts the seller: eBay sends the seller an email that tells them that you’ve said you didn’t receive the item. Then can then choose to tell you one of three things: that your payment hasn’t cleared yet, that the item is in the post, or that they’ll give you your money back. The seller can also tell eBay that they would like to send you a message.

Step 3 – You talk to the seller: You try to work out what’s happened directly with the seller, sending messages back and forward. Hopefully they’ll agree to give you a refund for the sake of their feedback, or your item will turn up in the post during this time.

Step 4 – Closing the dispute: After 30 days (or 10 days if the seller didn’t respond), you have two options to close the dispute: either you were satisfied or you weren’t. If you weren’t satisfied, then you can claim under eBay’s purchase protection program for up to $200.

Independent Dispute Mediation.

If you don’t want to go through eBay’s own process, and especially if the auction was for a high-value item, then you can use a third-party mediator. eBay recommend SquareTrade, at http://www.squaretrade.com, who provide mediation to many websites where there are buyers and sellers. They will contact the seller on your behalf and then mediate as you negotiate what to do from there.

Sellers who are committed to going through SquareTrade’s mediation for any disputes can sign up to display the ‘SquareTrade seal’ on their auctions. This gives their buyers $250 fraud protection, and shows that their identity has been independently verified so they are who they say they are.

When your sellers aren’t in such good standing, though, you need to be careful to avoid being a victim of fraud. There are a few scams that you especially need to look out for – we’ll cover them in the next email.

Kirsten Hawkins is an Ebay and internet auction enthusiast from Nashville, TN. Visit www.auctionseller411.com/ for more great tips on how to make the most from Ebay and other online auctions.

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